Privacy Policy

1. Introduction

Helen ("we," "us," or "our") is an AI personal assistant that helps you manage tasks, schedule your day, and stay on top of what matters. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, mobile application, and related services (collectively, the "Service").

2. Information We Collect

Information you provide

• Account information (name, email address, password)
• Tasks, notes, and other content you create within Helen
• Preferences and settings you configure
• Communications you send to us (support requests, feedback)
• Payment information (processed securely by our payment provider)

Information from connected services

When you connect third-party services (such as Google Calendar or Gmail), we access only the data necessary to provide our features. This may include calendar events, email metadata, and contact information. We use OAuth for secure, permission-based access and never store your third-party passwords.

Information collected automatically

• Device information (type, operating system, browser)
• Usage data (features used, interaction patterns)
• Log data (IP address, access times, pages viewed)
• Cookies and similar tracking technologies

3. How We Use Your Information

• Provide, maintain, and improve the Service
• Generate AI-powered suggestions, schedules, and daily digests
• Send you notifications, reminders, and nudges you configure
• Process payments and manage your subscription
• Respond to your support requests and communications
• Analyze usage to improve our product and user experience
• Detect, prevent, and address technical issues or abuse

4. AI Processing

Helen uses artificial intelligence to process your tasks, calendar, and connected data to provide personalized assistance. Your data may be processed by AI models to generate suggestions, summaries, and scheduling recommendations. We do not use your personal data to train general-purpose AI models. AI processing is performed solely to deliver and improve the Service for you.

5. How We Share Your Information

We do not sell your personal information. We may share your data with:

• Service providers who help us operate the Service (hosting, analytics, payment processing)
• Third-party integrations you explicitly connect and authorize
• Legal authorities when required by law, legal process, or to protect our rights
• Business transfers in connection with a merger, acquisition, or sale of assets

6. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure authentication, and regular security assessments. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. You can request deletion of your account and associated data at any time by contacting us. Some data may be retained as required by law or for legitimate business purposes.

8. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data
• Export your data in a portable format
• Opt out of certain data processing activities
• Withdraw consent where processing is based on consent
• Lodge a complaint with a supervisory authority

To exercise any of these rights, contact us at support@helenapp.com.

9. Children's Privacy

The Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, contact us at support@helenapp.com.